As a Technical Support Specialist (or Senior Specialist, depending on experience), you will provide technical support through creative problem-solving and a thorough knowledge of how Dualog works. You’ll collaborate with internal and external stakeholders, such as developers, captains onboard ships, and industry partners.
You will be part of a dynamic and skilled team currently operating from Norway and Singapore, well-reputed for delivering exceptional support to our customers globally, both on ships and onshore.
This position is ideal for someone with a few years of experience in technical support, or someone who has already worked in senior-level support roles but prefers a hands-on technical focus.
Provide 1st and 2nd line technical support of Dualog software and services to our customers through phone and email. (Training will be provided)
Work closely with colleagues in Singapore and Norway in a team-based environment as part of the global technical support service.
Collaborate internally on projects and special deliveries
Support the team’s primary delivery: Customer Success!
Dualog delivers purpose-built software to help our customers with cybersecurity, data exchange, collaboration and internet management. This is how we bring ship and shore closer.
Our services run on more than 5000 ships, and we are always curious and listening to our customers. It is in our DNA to continuously challenge the boundaries of technology, and from our dedicated in-house research and development environment we create solutions to improve your business.
We are headquartered in Tromsø, Norway, with regional offices in Oslo, Singapore, Hamburg, Liverpool, and Poland.
Read more about working in Dualog: https://www.dualog.com/careers
