We’re excited to announce a smarter, simpler way to manage users access across your fleet. With full user identity support and Single Sign-On (SSO), your crew can now use one secure login to access all authorised onboard and cloud systems.
This release introduces a modern approach to identity management at sea, enabling you to import crew lists via API or CSV, automate user provisioning, and assign secure Dualog credentials to every crew member. It is one login that’s giving you full control.
“This launch is an important part of our commitment to simplify and secure digital life at sea. By unifying crew access under a single identity, we deliver stronger security and faster onboarding. It also offers you the ability to easily try out and integrate new systems, such as cybersecurity training, welfare initiatives, or other digital services, without having to manage thousands of separate accounts. With Dualog Identity, access is now automated”.
Silje Moan
Chief Commercial Officer at Dualog
Despite the rapid digitalisation in the shipping industry, most fleets still lack a centralised identity solution.
One account for every authorised system onboard
Managing system access for rotating crews has always been a challenge. Shared credentials, manual account setups, and inconsistent access policies introduce both friction and risk. With Dualog Identity, every crew member now gets their own login that works smoothly across multiple systems while staying secure.
By enabling SSO, you ensure that each crew member signs in once using their Dualog credentials and gains access to all authorised systems, both onboard and cloud based, such as:
- Email system (learn more about Dualog Mail)
- Crewing systems
- PMS systems
- Training platforms
- Cybersecurity tools
- Corporate social media
How it works: easy import and secure access
Setting up user identity onboard has never been easier. You can now import your crew database using either a CSV file, an API, or a direct integration with your Crew Management System. Once imported, each crew member is assigned a Dualog Account, which acts as their personal digital identity for any systems.
Here’s what this release includes:
Single Sign-On (SSO)
Enable your crew to log in once and access all connected systems via standard protocols like SAML, SCIM, and OpenID.
Crew import via API or CSV
Bulk import crew information in minutes, with automated provisioning and revocation, giving you full role-based access control.
Dualog account for every seafarer
Give every person onboard a secure, traceable, and managed identity for their work-related systems.
Centralised access management
Easily grant, or revoke access based on role, vessel, or crew change events. Integrate with existing crew databases for continuous updates.
A safer and simpler identity experience
Every identity created through Dualog is unique, traceable, and secure. By moving away from shared logins, you reduce the risk of unauthorised access, eliminate password sharing, and improve compliance with maritime cybersecurity standards like IACS E26/E27 and NIS2.
“We built this solution for the real-world complexity of shipping operations. Crew rotate, ships move, systems evolve. The single sign-on functionality of Dualog Identity ensures that secure identity management is easy, scalable, and tailored for the shipping environment”.
Mikael Johannessen
Product Manager at Dualog
Dualog Identity is built with compliance in mind. As outlined in the IMO’s MSC-FAL.1/Circ.3/Rev.3 – Guidelines on Maritime Cyber Risk Management, the secure handling of crew identities and access credentials is critical for mitigating cyber risks aboard modern vessels.
“For maritime cybersecurity to be effective, identity must be the starting point. We’ve seen first-hand how inactive accounts and shared logins create dangerous blind spots. With a unified identity layer, IT teams can enforce proper controls, ensure traceability, and respond to threats faster”.
Geir Inge Jensen
ISO committee member for Ships and Marine Technology standardisation
and Chief Information Security Officer at Dualog
The updated IMO guidance emphasizes the need to assign unique credentials to all users, eliminate shared logins, and enforce access controls based on roles, principles fully embedded in the design of Dualog Identity. By allowing crew members to use their personal Dualog accounts for secure access to systems and role-based mailboxes, your fleet immediately meets many of the IMO’s recommended controls, including:
- Segregation of IT and OT systems
- Use of strong, individual logins with Multi-Factor Authentication (MFA)
- Automated provisioning and deactivation of accounts
- Full traceability and incident logging through a central admin portal
Moreover, Dualog helps address requirements for ongoing cyber awareness by simplifying identity lifecycle management. As cyber threats increasingly target the human element, it is more important than ever to provide structured, auditable access control across all onboard systems.
Learn more about the risks posed by shared email accounts on board ships
Built to integrate with your existing workflow
The Dualog identity is fully integrated with the Dualog Mail platform, giving you end-to-end control over user access and email communication. With automatic access provisioning, your crew can log in to all the mailboxes they need with a single secure account. Whether it’s a personal inbox or a role-based address like captain@, access is granted based on each seafarer’s position and vessel assignment.
Admins benefit from a centralised control panel in the Dualog Portal, offering full traceability, delivery status tracking, and configuration tools across the fleet. Easily manage user rights, email policies, and quarantine settings, and ensure that every action is logged and auditable. The result: less manual administration and stronger compliance.
Learn how to enable personal login to role-based accounts
Why we built it: easy onboard access and revocation
Ships today run on dozens of digital systems, but many are still tied together by outdated access methods. Shared logins, local user management, and lack of integration create friction for IT and risk for the vessel.
This update brings cloud-grade identity management to the maritime environment, with offline-friendly integrations and real-world flexibility. Whether your systems are cloud-based or locally hosted, Dualog Identity ensures your crew gets the access they need and nothing they don’t.
Next steps: unlock secure access for your crew
Dualog Identity Provider is now available as an add-on for all Dualog Mail customers. Begin rolling out secure user identity and SSO across your fleet today.
Already a Dualog customer?
Reach out to us to activate the new features.
New to Dualog?
Contact us to set up a trial and see how secure identity and SSO can simplify access management onboard your vessels.
Get a free trial of Dualog Identity and try it out across your fleet
