Crew Mail

Maritime Email for Crew

Dualog® Crew Mail is an email system tailored for maritime use. This service provides private email accounts for individual crew members regardless of the communication equipment onboard. Crew details are updated and distributed automatically from the Crew Management System to all vessels – this is a zero administration solution.

To save data, email is only sent to the ship if the crew member is registered on board.

Whenever a crew member is on leave (at home or elsewhere) or finds Internet access in a port, his / her private email is globally accessible at Dualog's Customer Portal.

This is a key feature that enables the crew accounts to roam between ships without requiring the messages to be downloaded to all the ships in the fleet.

The email account follows the crew member wherever he / she is and represents a convenient single point of contact for family, friends and his / her employer.

Dualog CrewMail takes advantage of all communication features in Connection Suite to provide maximum access while minimising cost.

 Customer values - Brief Summary:

  • Zero admin - integrated with company Crew Management System
  • Company email address for all crew members
  • Available on board or from home

Main Features:

  • Private, zero administration maritime email

  • Login with Crew Credentials (see automated method for distribution of crew details to the fleet)

  • Includes Web (HTTP) e-mail client enabling (if permitted) access from any networked computer on board

  • Crew can create own message folders

  • Crew keeps the same email address regardless of ship assignment

  • The global Dualog Address Book allows each user to store and access his / her contacts’ details from anywhere

  • Shore-based user administration (if required). Modifications are replicated automatically to ships

  • Communication and compression features within Dualog Connection Suite minimise communication cost

  • Cost control and size control (filters etc)Users can be exported from the company’s Crew Management System and automatically imported to Connection Suite

Be aware of the Maritime Labour Convention 2006, chapter B3.1.11.4 recommending IT Services to seafarers. See pages 50 and 51 in the document which you may find here: PDF icon wcms_090250.pdf.

Service ID:ITC01

Service Level

Note: This service relies on the Connction Suite Core Service