Introducing Dualog's new Customer Service Director

Lill-Tove started as Dualog’s Customer Service Director in September 2014. The department consists of three teams; support, deployment, and customer handling. The customer service department provides support and consultancy services, training, and customer relations. The focus areas for 2015 are to implement ITIL, a new ticketing system, and a knowledge management system.

Prior to joining Dualog earlier this year, Lill Tove has worked more than 10 years within the IT and energy industry. The main tasks have been: operations of the IT departments, customer monitoring, manager of various reorganisation - and improvement projects. She has also been the lead on change management with projects such as: outsourcing of IT services, strategy and organisational development.

We are very happy and proud having Lill Tove onboard Dualog. Please get in contact with her here.

Support team at Dualog

 

 

 

 

 

 

 

 

 

 

 

Photo: Lill-Tove with her team.